Customer Success Manager - Enterprise MX

CUSTOMER SUCCESS MANAGER – ENTERPRISE (MEXICO) Location: Mexico (Remote)   Investors: - Goldman Sachs Asset Management - FinTech Collective - Cometa   COMPANY OVERVIEW Founded in 2019, Simetrik is a robust B2B platform powered by no-code and generative AI, empowering financial and operational teams to automate reconciliations end-to-end, manage risks, and streamline operations from a single, spreadsheet-inspired interface. Simetrik is a market leader in Latin America, handling two-thirds of the region’s transactions and serving clients such as PayU, Mercado Libre, Rappi, PagSeguro, Falabella, Oxxo, Itaú, Nubank, and partnering with industry leaders like Deloitte. With expansion into Asian markets including India and Singapore, Simetrik now operates in over 35 countries, monitoring more than 200 million records daily.   EXECUTIVE TEAM - Alejandro Casas Caro – Co-Founder & CEO - Santiago Gómez – Co-Founder & COO - Felipe Pardo – CFO - Juan Pablo Boccardi – VP of GTM     ABOUT THE ROLE As a Customer Success Manager – Enterprise at Simetrik, you will own value realization across a portfolio of enterprise customers. You are responsible for ensuring that customers consistently use the platform, achieve measurable outcomes, and expand adoption through structured engagement, data-backed conversations, and strong stakeholder management. This is a customer-facing, outcomes-driven role where success is defined by the consistency and quality of your execution: staying close to your accounts, uncovering expansion opportunities, surfacing risk early, and translating product usage into ROI narratives that resonate with senior stakeholders.   WHAT DOES SUCCESS LOOK LIKE? A successful Enterprise CSM at Simetrik: - Maintains consistent and measurable portfolio coverage, engaging monthly with the majority of assigned accounts. - Uses platform data, reporting, and health indicators to drive proactive customer conversations. - Demonstrates improveme