Facilities and Workplace Solutions Specialist - US

ABOUT NU Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.   Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability. Visit our Institutional Page https://www.nu.com/2026-en ABOUT THE ROLE This position will be responsible for the operations of our US sites, acting as the local point of contact for Workplace Solutions and ensuring that global standards and guides — developed by our Global team in Brazil — are properly followed and executed locally. YOU’LL BE RESPONSIBLE FOR - Support facilities management provider(s), helping ensure the execution of contracts and providers for services including maintenance, parking, cleaning, catering, logistics, reception, utilities, waste management, etc. - Ensure processes are executed in a consistent manner, following global standards and guides. Support the optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.) - Collaborate with function line teams (Real Estate, IT, Security, Safety) on projects and programs delivered locally. - Identify opportunities for process improvement, cost reduction, and efficiency within the US offices, escalating and aligning with Global/LatAm leadership. - Monitor performance indicators (KPIs) and SLAs for the services provided locally. - Help ensure that facilities meet government regulations and environmental, and facilities standards. - Support the development and monitoring of the local expense budget, with analysis and reporting. - Evaluate technical scope within local contracts and proposals, monitor KPIs and SLAs, and flag deviations from global standards. - Support crisis manag