Field Services Engineer

Field Support / Onsite Support Analyst About the role As a Jr Field Support / Onsite Support Analyst , you will make an impact by ensuring reliable, high‑quality end‑user support and onsite technology operations across a complex and highly regulated environment. You will be a valued member of the onsite IT support team, collaborating closely with infrastructure teams, engineering groups, and external vendors to keep critical systems running smoothly. In this role, you will: Deliver onsite break‑fix and end‑user support for Windows devices, peripherals, mobile devices, and specialized operational equipment. Install, configure, and troubleshoot hardware, software, applications, and mobility solutions across desktops, laptops, and endpoint devices. Provide smart‑hands support for infrastructure tasks, including rack -and -stack activities, cable patching coordination, and vendor access to communication rooms and data‑center areas. Support basic network connectivity activities, including LAN, Wi‑Fi, video conferencing, printing, and voice systems. Manage IT asset lifecycle activities for the location—secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates. Work model Based on this role’s business requirements, this is an onsite position requiring 5 days per week at the designated location. What you need to have to be considered 2 + years of experience providing deskside or field support services. Strong troubleshooting and analytical skills across Windows OS, MS Office, and O365 . Hands -on experience with hardware and software installation, configuration, and break‑fix activities. Working knowledge of SCCM (2012 +), basic networking fundamentals, compute/storage concepts, and telecom basics. Experience providing mobility support and advanced familiarity with MacOS/iOS administration. Ability to work with policy, certificates, and endpoint keychain management. Strong communication and customer service skills with the abi