Key Account Manager | China

EBANX is looking for a Senior Account Manager with deep expertise in helping China-based strategic enterprises to unlock growth across emerging markets, e.g. Latin America, Africa, Southeast Asia etc.. This role sits in the APAC commercial organization and is built for someone who thrives in complexity, moves fast, and takes full ownership end to end. You'll manage a portfolio of strategic/enterprise merchants across high-growth verticals, driving year-on-year revenue expansion through tailored commercial strategies and relationship management. To succeed here, you need more than account management experience — you need the ability to read a business quickly, identify the right lever to push and execute. What you'll do: Own and grow the merchant portfolio, identifying and closing cross-sell and upsell opportunities to meet or exceed revenue targets; Lead commercial negotiations with clients, balancing their needs with EBANX's commercial goals — making it a Win-Win result; A deep understanding of the client’s business model and business needs; design and deliver merchant-specific growth strategies leveraging data, market intel, payment landscape etc.; Build and sustain trusted, long-term relationships with senior merchant stakeholders, acting as a strategic advisor; Conduct regular performance reviews with clients to identify gaps, propose improvements, and co-create roadmaps for growth; Collaborate cross-functionally with product, operations, legal, and compliance teams to resolve issues and deliver a seamless merchant experience; Translate complex payment and regulatory topics into clear, actionable guidance for merchants navigating LATAM markets for the first time; Manage your pipeline rigorously in Salesforce, using data to prioritize and forecast with accuracy What's mandatory: Mandarin as a native language; fluent English; Korean is a plus 7+ years in account management or business development, with demonstrated experience managing senior-level client relations