Merchant Operations Supervisor

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role Responsibilities: Handle partners’ queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS. Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance. Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management. Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions. Provide technical guidance to the customer on using a product or service effectively and efficiently. Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel. Standardize, localize, and run the partners' onboarding and support processes Act as a subject matter expert regarding specific issues and concerns raised by the partners. Provide accurate, valid, and complete information by using the right methods/tools Provide a weekly report (during a meet