Senior Account Manager

About DEUNA 🧡   DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.   With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀   Visit https://www.deuna.com/ to learn more about us! : About the Role We are looking for a Senior Account Manager who will be responsible for managing and growing relationships with strategic customers, ensuring customer satisfaction, retention, and business growth. As an individual contributor, you will own a portfolio of key accounts, acting as a trusted partner for our merchants and helping them maximize the value of DEUNA’s solutions. You will understand customer needs, identify growth opportunities, coordinate internal resources, and ensure successful adoption of our products. The ideal candidate is a customer-focused professional with strong business acumen, excellent relationship-building skills, and experience managing strategic accounts in fast-paced technology environments. Key Responsibilities Account Ownership & Customer Relationship Management Manage a portfolio of strategic customers, building strong and long-term relationships with key stakeholders. Become a trusted advisor by understanding customers’ business models, objectives, challenges, and priorities. Maintain regular communication with customers to ensure alignment, sat