Client Success Senior Account Manager

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Client Success Senior Manage r for our Client Success department in Mexico ! The Client Success Sr. Manager is responsible for creating and consolidating strong relationships with a portfolio of larger-sized clients (5,000 or more eligible employees), driving their long-term growth and satisfaction. This strategic role combines account management, business development, and effective communication skills to ensure the continuous success of clients and the expansion of revenue. YOUR IMPACT Client Portfolio Management: Maintain proactive relationships with an assigned portfolio of clients. Thoroughly understand the needs, objectives, and challenges of each client. Develop scalable success plans for each client, aligned with their business goals. Monitor and analyze client usage of the product/service to identify opportunities for improvement. Conduct regular business reviews with clients to assess progress and adjust strategies. Business Development and Growth: Identify and execute strategies to increase subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio. Collaborate with the sales team to identify upselling